Call centers are one platform industry handling various calls and customer contacts per hour and assisting their clients to sell, retain, and build brand in the market. Every call requires customer detailed information with a ready to give solution to assist customers with WoW! Feedback. CRM Application enable call center executives to have customer life cycle information on single platform, which helps Call center to handle complaints, queries and requests efficiently.
In call centers, customer service plays an important role. When customers get in touch with you through a phone call, then his good and bad experience matters a lot for any call center. If you provide your customers with quick e-mails and product information or resolve their issues in a short time period, then it will definitely make for good and long term customer relations. Your employee’s knowledge also matters a lot. If you call and don’t get the exact information, then again you will not call again because of bad services. Now what questions are arising in your mind – How to train staff members? what kind of system will help you to manage the activities of call center?
We have a solution which takes your process to new level.
Obstacles in a Call Center Process
- How to handle agent First Time Query Resolution?
- How can agent login periods be used more efficiently?
- How to Increase Agent Average Handling Time?
- How to do agent call monitoring?
- How to set Quality Monitoring Parameters?
- How to Maintain Service Level Agreement?
- How to check Agent Call Accuracy Rate?
- How to get Task Reminder on Single Screen?
- How to improve TAT -Turn Around Time solution parameter?
- How to Manage KPI’s?
- How to increase Loyalty and enhance relationship?
Benefits of CRM for Call Center
- Enable for Quick access to customer’s profile and entire interactions
- Enable for fast complaint resolution
- Improve Solution parameters over the call
- Enable to take product’s information on single Screen
- Enhance Visibility Parameters on each employee performance
- Enable internal and external strong customer support
- Improve escalation handling
- Track & Analyze customer’s complain & queries on single screen
SalesBabu Call Center CRM, or CRM for call centers, is an On –Demand application that helps call centers capture all the details about customer inquiries, complaints , service requests, and product requests; those are mandated to manage call center operations on one computer screen. This Equip Call Centers and their telesales team in an organized way center CRM, where agents can operate, store, and manage customer data on a single platform and can enhance their company Service levels in to market.
SalesBabu CRM for Call Centers is specially designed to manage and maintain daily transaction & communication records with the customers and enables sales, marketing, and calling staff to manage the entire customer database on a single computer screen. It can streamline entire Call Centers processes and call center agents can update and retrieve the data easily, which maintains cordial customer relationships with Clients and enables them to provide Best and Fast services to Clients. CRM for call centers can be integrate with the dialers or virtual cloud telephony systems, and enable call centers to identify inbound callers and allow making outbound calls from single platform.
