Implementing any major or minor change in any existing system is not an easy game for any entrepreneur. It requires a lot of effort, a sound financial hand and a good convincing ratio of the entire employees working in the organization. And before implementing any change, you need to study thoroughly your organizational needs, whether that change will be fruitful for your organization or not. Because after that mutation, it gets difficult if the entire organization does not adapt itself with it.
The present market has become more customer centric and digital as well. And so is acquiring new customers and retaining the existing customers and clients becomes critical for the growth of the business. If you are wondering how you are going to manage this with ease, the answer is simple- use Customer Relationship Management software which is commonly known as the CRM system.
Implementing Customer Relationship Management software, is by far a major techno-biz revolution seen prominently. Automation of the entire sales force and sales process is indispensable for a healthy sales flow. Implementation of the sales force automation software involves a major inbound and outbound transformation which if not adapted properly by the organization, may lead to implementation failure.
Read our blog – 5 Amazing automation features of CRMs you need to be using
The cloud based CRM means Customer Relationship Management software is being hosted in the cloud solutions. It can be accessed through the internet by making things easier and simpler. You can access information from anywhere at anytime and carryout your business activities easily from any corner of the world. As you know that all the required information is stored in the cloud solutions, you and your team can access data. Thus, the CRM in cloud computing can be easily maintained.
Read our blog – What is Cloud Based CRM?
Here are some key factors to consider when selecting a cloud service provider:
1. Key Steps To Understand Your Business Requirements:
A hierarchical head firstly need to have a profound understanding of the business process as to which areas inside the corporation are lagging behind and need a dire change.After Sales Service is a major point which must be given a keen attention. One must check which cloud provider is giving a prompt service. Service Delivery is a key factor in the cloud CRM. You should check that who is providing you service with a minimal possible time.Security is again a major issue that must be dealt carefully. You should check which cloud vendor offers you secured and safe services.
2. Understand Different Cloud Models
There are three main types of cloud services:
- Public Cloud: Ideal for businesses that need scalability and cost-efficiency. Examples include AWS, Google Cloud, and Microsoft Azure.
- Private Cloud: Offers more control and security, suitable for businesses with sensitive data.
- Hybrid Cloud: Combines the benefits of both public and private clouds, providing flexibility and optimized workload management.
3. Evaluate Security and Compliance
Security is a top priority when choosing a cloud provider. Ensure the provider offers robust security measures, including:
- Protects your data both in transit and at rest.
- Check if the provider complies with industry standards and regulations relevant to your business, such as GDPR, HIPAA, or ISO 27001.
4. Consider Performance and Reliability
The performance and reliability of the cloud service can significantly impact your business operations. Look for:
- Providers should offer a Service Level Agreement (SLA) with high uptime guarantees.
- Ensure the provider has data centers close to your primary business locations to reduce latency.
5. Analyze Cost and Pricing Models
Cloud services come with various pricing models. Understand the cost structure and choose a provider that aligns with your budget:
- Pay only for the resources you use.
- Fixed monthly or yearly fees for a set amount of resources.
- Some providers offer a free tier with limited resources, which can be useful for small businesses or testing purposes.
6. Evaluate Customer Support and Service
Reliable customer support is essential for resolving issues quickly. Consider the following:
- Ensure the provider offers round-the-clock support.
- Look for multiple support channels, such as phone, email, and live chat.
- Check the average response time for support queries.
7. Check for Integration and Compatibility
Ensure the cloud service integrates seamlessly with your existing systems and software. Compatibility with popular tools and platforms can enhance productivity and streamline operations.
8. Future-Proofing and Innovation
Choose a provider that is committed to innovation and regularly updates its services. This ensures your business can leverage the latest technologies and stay competitive.
Read our blog – 8 Reasons to choose cloud based CRM for your business
Benefits of Cloud CRM Platform over Traditional Premise Hosted Application
Cloud CRM is rapidly getting more preference among the emerging enterprises. Because of the multiple benefits it offers as compared to traditional premise hosted applications.Cloud CRM is easily installed in the organization Web based CRM is easily implemented in the company. The web based crm is easily managed at the client’s end with far less efforts as compared to traditional premise hosted crm.As compared to traditional premise hosted crm application, Web based CRM offers a cost effective solution, which fits easily in the pockets of even small business entrepreneurs.
Read our blog – CRM in the Cloud: Right for your Organisation?
Benefits of using a perfect cloud CRM for business growth
- Knowing your customer is one of the best ways to enhance customer satisfaction. Thus, online CRM software can provide all the accurate information required about your valuable customers.
- You can acquire new customers when you start listening to their needs and wants. And the CRM software helps you to have an interaction and also maintain a good relationship with your customers. Thus, when your customers feel that you are putting in efforts to acquire them, they will surely end up remaining loyal to you.
- The CRM software also helps you to retain your existing customers and also creates a platform for up-sell and cross-sell.
- With a cloud based CRM system you can perform all your activities quickly and easily with a reduced cost. And also eliminates the wastage of time.
- Besides sales, usage of the best cloud based CRM software will undoubtedly contribute in flourishing your brand image in the market.
Some reasons why you need cloud CRM :
- High security levels – A very serious concern for all businesses is that the use of web-based information storage systems is security. The most common reason why businesses feel dangerous about adopting cloud solutions is security concerns. The information security levels that are provided by the Cloud CRM companies are much higher compared to the other average local IT rooms. The providers of Cloud CRM also offer advanced automatic back-up policies and have clear data recovery data plans, in case of any loss of the data.
- Hassle free installation – One of the major fears was that CRM comes with the complex installation process, but that is no longer valid. The modern Cloud CRM is IT worry-free, you can be up and running in no time, all you need is an internet connection. Then you sign into it and use it, as easy as it is. You don’t need to pay for the software maintenance, hardware, and servers nor you don’t need to pay for the permanent It person on the site, worry about the complex installations, migration of the data, and also the updates, all this is done remotely for you.
- Seamless access – One of the greatest benefits of the Cloud CRM is round-the-clock accessibility. CRM gives you access to the system from anywhere in the office or if you’re working remotely like on the train, in a cafe or at home, let it be a desktop, smartphone or also a tablet, to all this you just need a proper internet connection. You and your colleagues can access the centralized database from anywhere at any time if needed also outside work hours, which is particularly handy for any modern business. Always staying tuned with the central database, Cloud CRM will provide you the flexibility and also the freedom to do what you need to do and when you need to do it.
Read our blog – Three ways How Cloud CRM Software can take your Sales to next level
The final word about the use of cloud based CRM software to grow business is to enhance the business activities, save money and time, be aware of the complexities faced by the customers and stay ahead of the competitors in the game. The cloud CRM application can be used in your smartphones with a single click and you can be more productive throughout. If you are still not using a cloud CRM, then visit our website https://www.salesbabu.com/ at SalesBabuCRM Solutions and request for a free demo. You can also have a look at our emerging trends at SalesBabu Online CRM. We assure you to provide quality work and you will never regret investing on our cloud solutions.
