Every industry has its specific issues and they are facing different problem in day to day work. In today’s business scenario most of the companies knows benefit of using CRM; but, they require specific CRM software; which can cater all specific challenges faced by them, provide required information on single platform, it should be flexible to manage and easy to use solution.
CRM for Weighing Industry
In Manufacturing – weighing industry is one of the fast growing sector and automation of traditional weighing equipments globally required more strategic functioning to complete the complex task of product manufacturing and after sales of produce product. The process update required a lot of sales support & maintenance at client sight. Since, in every business both tiers (sales & after Sales) are equally important.
In a traditional way of B2B business process where Original Equipment Manufacturer (OEM) provide their service through a Network of Dealers, also they outsource their after sales service tier due to its Onsite cost and complaint handling barriers. Today companies working style has been changed, and now they are adopting CRM to provide enhanced customer support to their clients. CRM implementation undertake all operations related to after product sales, such as Product installations, Product PMS Service, Product warranties, Product attached accessories warranties effectively via single channel of resources.
Challenges in Weighing Industry
- Scheduling AMC and Installations: Efficiently managing and coordinating AMC (Annual Maintenance Contracts) and installation schedules is critical.
- Service Call and Installation Reports: Maintaining accurate and accessible records of service calls and installation reports is essential for tracking performance and identifying areas for improvement.
- Increasing SLA Rates and Service Engineer Productivity: Optimizing Service Level Agreements (SLAs) and enhancing the productivity of service engineers is crucial for delivering timely and effective support.
- Revenue Calculation: Accurately calculating weekly revenue earned through after-sales services is essential for financial tracking and decision-making.
- Resolving Customer Complaints: Addressing customer complaints within specified timeframes is vital for maintaining customer satisfaction and loyalty.
Benefits of CRM in Weighing Industry
- Automated Reminders: CRM systems can send automatic reminders for AMC, installation, and other tasks, helping service engineers plan their work schedules effectively and improve productivity.
- Increased Revenue and Customer Retention: By tracking customer behavior and preferences, CRM enables businesses to offer tailored solutions, enhance customer satisfaction, and increase revenue.
- Mapping SLA with Service Rate: CRM allows service managers to efficiently manage and track complaints, ensuring adherence to SLAs and improving overall service quality.
Benefits of SalesBabu CRM in Weighing Industry
- Enhanced Customer Service and Revenue: SalesBabu CRM empowers businesses to understand customer needs, provide personalized solutions, and increase revenue through cross-selling and upselling.
- Automated Schedulers: The CRM system can automate scheduling for AMC, installations, and PMS visits, improving efficiency and reducing manual effort.
- Warranty Management: SalesBabu CRM tracks product warranties and sends notifications before they expire, enabling businesses to offer renewal options and extend customer relationships.
- Robust Complaint Tracking and Solution Master: The CRM’s complaint tracking and solution master features streamline the resolution process, ensuring timely and effective responses to customer issues.
Although, we all believe tangible sales; but, intangible sales also a big opportunity in terms of service revenue, cross selling and customer retention. Almost all service companies’ employ some sort of CRM to Simplify, Boost and Streamline certain functions and business tiers to automate Customer Service, and to create a digital data of business transactions with its Clients. Especially if you are a weighing product manufacturer, SalesBabu CRM gives you a platform where you can manage your Entire SLA, Complaints, Product Installation, AMC’S, PMS Visits On a single platform without any kind of external Support. Request Demo
