We people travel from one place to another, during our holidays & travel Industry caters to tourism activities, for the sake of business, that take people out of their home environments to other locations. The Travel Industry facilitates and enhance our travel experiences in the form of hospitality and transportation services like cars , railways, airplanes etc. Majority of economy of many countries is depend on the travel & tourism business, so the Travel Industry is a significant sector for revenue generation.
Adopting Travel CRM for Enhanced Customer Service
The travel houses help their customers to organize travels by air, rail, road & water. They seek activities that satisfy the rejuvenating & recreational needs of their customers. They organizes travel tours in many countries, states, provinces, or districts. These travel houses, have access to destinations and activities with acceptable infrastructures in the form of good accommodations, facilities, and transportation systems.
Efficiently & effectively, you serve your customers, more they have faith in you & your services. Hence, travel houses have started adopting the Travel CRM, which helps them to not only effective entertaining of customs enquiries, but easy tracking of any information about the customers and the booking of the customers.
To improve customer service and streamline operations, many travel houses have started adopting Travel CRM systems. These systems help in effectively handling customer inquiries and tracking all relevant information about customers and their bookings. Travel CRM systems are being used because they increase sales and ensure that all customer inquiries are properly followed up.
Features of Travel-CRM:
- Customer’s Database
It allows to track all available information regarding a customer, travel itinerary, pre-sales and post-sales communication. By the help of travel CRM, travel agents will be able to cater customers more effectively .
- Multi-Branch Access
Since, the CRM is based on Multiple User based model & moreover it is online, it can be logged in by many different user, anytime & anywhere. If in case any travel set up has multiple branches, than, it will be very fruitful for them & it also help in internal coordination.
- Maintain Customer Relations
CRM, has this convenience to store each & every details of an individual customer at one single platform, even carry the details of personal events of customer like, birthdays, anniversaries etc. It helps you to maintain cordial relationship with the customers
- Follow-Up Management
CRM helps to make reminders and follow ups for any particular customer, which makes the whole process more active & never break the cycle of continuous follow up of a customer.
- MIS & Reports
By the help of CRM, Travel set-up can track down all the reports related to customers, bookings done/cancellation, payments collection & moreover, the overall performance of complete setup.
- Automated Marketing Campaigns
Travel CRM can automate marketing campaigns, sending personalized offers and updates to customers based on their preferences and past travel history.
- Customer Feedback Management
Collecting and analyzing customer feedback helps travel houses improve their services and address any issues promptly.
- Integration with Other Systems
Travel CRM can integrate with other systems such as accounting software, email marketing tools, and social media platforms, providing a seamless workflow.
- Mobile Access
With mobile access, travel agents can manage customer interactions and bookings on the go, ensuring they are always connected and responsive.
